01How to ask
If you cannot redeem a credit token, or you want a refund of unused credits, write to info@easy-bay.com with your token code and order ID. The team replies as soon as possible, and within 90 days of your message.
02If you cannot use a model
If you paid for a plan or a model and you are unable to use it, write to info@easy-bay.com with your Order ID. The team replies as soon as possible, and within 90 days of your message.
03Credit tokens
A catalog credit token is valid for 90 days from the day you buy it. After that it cannot be redeemed.
Credits cannot be exchanged for cash except as a refund of the unused amount you actually paid, sent back to the original UPI account. Bonus credit is promotional and is not refunded.
Credits can be used only on this website, in part or in full. Unused balance stays on the token until it expires.
04Redeeming credits on a plan
At checkout, paste your token on the payment step. You can apply some or all of the available balance. If credits cover the whole bill, no UPI payment is taken. If a UPI remainder is started and then fails or expires, reserved credits go back to your token.
If an order paid with credits is later refunded, the credit part returns to the token and any UPI part returns to the original UPI account.
05Plan orders
You can ask us to cancel a plan order by email before the workspace is opened. If we cancel an order, we refund the amount paid.
Approved refunds of UPI payments go back to the original UPI account, normally within 5–7 working days after we confirm the request.
06Failed or duplicate payments
If money was debited but your order or credit token was not confirmed, or you were charged twice, write to us with your Order ID and UPI reference. Verified amounts are refunded to the original UPI account.